Marketing
How Digital Customer Care is Slowly Overtaking the Call Centre
Yesterday, help was a call away but today, it is a click away. Let us face it; everybody seeks convenience. Few of us have neither…
Marketing
Why “Customer Service Week”, Should Be a 365 Days Affair
On Monday morning, I received tons of messages from my bank, telephone network, and utility companies wishing me a pleasant customer service week. Last year
- January 28, 2019
Marketing
When Avoiding Robots Becomes Avoiding Men
It came to my attention that as a Nation we are all on the hype that being connected to our phones means we are better
- January 28, 2019
Marketing
Customer Service Wars
It started gently. Today, most brands on Social media now have some sort of response team to your questions and queries if you post on
- January 28, 2019